Track Your Order
Every parcel is tracked from our studio to your door.
Tracking your order
When your order ships, we send tracking information to the email address used at checkout. Follow the link in that email to see where your parcel is and when it is expected to arrive. No account is needed.
Tracking updates may take time
After shipment, tracking updates may take a few hours to appear and refresh as your parcel moves through the carrier’s network. An update that seems still does not always mean a delay — carriers scan parcels at each stage.
If your tracking information is unavailable
If you have not received tracking information, or the link does not work, contact our customer support team with your order number. We will check the shipment and help you find your parcel.
- Email care@lumera.com with your order number.
- We reply within one working day, seven days a week.
- See our Shipping Policy for delivery estimates.
